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Frequently Asked Questions
Find answers to common questions about our products and services
What are essential oils?
Essential oils are concentrated plant extracts that retain the natural smell and flavour of their source. They are obtained through distillation or cold pressing and are used in aromatherapy.
How do I use essential oils safely?
Always dilute essential oils with a carrier oil before applying to skin. Perform a patch test first. Never ingest essential oils unless under professional guidance. Keep away from eyes and sensitive areas.
What is the shelf life of your products?
Most essential oils have a shelf life of 2 to 3 years when stored properly in a cool, dark place. Citrus oils typically last 1 to 2 years. Always check the expiration date on your product.
Do you offer international shipping?
No, not at the moment!
What is the returns policy?
Opened or used items can’t be returned, as our products are applied to the skin. Unopened items can be returned within 14 days, and damaged or faulty items are always replaced or refunded. See our full returns policy on the Help page.
